The objective of the grievance procedure is to:

• A. Determine guilt
• B. Resolve the problem at the lowest level
• C. To protect employees' wrongs
• D. Document events for union hearings

Answer: (B)

Grievance procedures aim to resolve concerns at the lowest level possible, so issues can be addressed and corrected quickly and informally whenever feasible. Starting with the immediate supervisor allows clear communication, swift clarification, and remediation without turning every issue into a formal dispute. This approach helps preserve working relationships, reduces time and cost, and makes it easier to spot patterns that might need broader attention. The process is about fair treatment and due process as issues are escalated only if they aren’t resolved locally. The other options don’t fit because guilt is a disciplinary outcome, not the purpose of a grievance process; wording about “protecting employees’ wrongs” isn’t the way grievance aims are described; and while records may be used later, the primary goal is resolving the grievance, not documenting for union hearings.