What is the recommended response when signs of health risk factors are present?

• A. Ignore
• B. Provide EAP information and encourage help
• C. Immediate termination
• D. Publicly shame

Answer: (B)

When signs of health risk factors appear, a supportive, proactive response that focuses on the person’s well-being and crew safety is essential. The best approach is to provide information about the Employee Assistance Program and encourage them to seek help. EAPs offer confidential counseling, assessments, referrals, and follow-up resources for issues such as stress, mental health, or personal problems that could affect job performance. This approach respects the individual’s autonomy, reduces stigma, and helps address underlying issues before they escalate, which supports both safety and readiness on the job. In contrast, ignoring the signs, terminating immediately, or shaming the person misses the chance to prevent harm and undermines trust and willingness to seek help. Practically, approach with genuine concern, share how to contact the EAP, ensure confidentiality, offer to assist with the referral, and follow department policy for next steps while keeping safety as the priority.