Which is correct regarding the proper handling of a sexual harassment complaint?

• A. Ignore the complaint if they do not include you in the complaint
• B. Blame the person filing the complaint
• C. Retaliate against the complaint
• D. Document all actions

Answer: (D)

When handling a sexual harassment complaint, the essential practice is to document all actions taken. A clear, contemporaneous record traces everything from receipt of the report to investigation steps, evidence gathered, interviews conducted, communications exchanged, any interim protections put in place, decisions made, and the final outcome. This documentation provides accountability, supports fairness, helps ensure consistent handling of cases, and protects both the complainant and the organization by demonstrating due process and compliance with laws and policies.

In real terms, this means recording dates and times, who was involved, summaries of conversations, copies of emails or messages, the sequence of investigative steps, any interim measures, planned timelines, and the basis for each action or decision. Keep notes objective and factual, avoid personal opinions, and store them securely with appropriate confidentiality controls. Update the record as the process progresses, including changes in status and the final disposition with the reasoning and policy references. Approaches such as ignoring the complaint, blaming the filer, or retaliating undermine the process and can violate policy and law.