Which statement is true regarding policies and procedures?

• A. Procedures detail in writing the steps to follow in conducting organizational policy.
• B. Policies are always written
• C. Well-conceived policies and/or procedures seldom need monitoring
• D. Policies are created and developed by the company officer of the department

Answer: (A)

Understanding how policy and procedure relate helps here. A policy sets the rule or goal—the direction the organization intends to take. A procedure translates that rule into the exact, repeatable steps needed to carry it out. That’s why the statement that procedures detail in writing the steps to follow in conducting organizational policy is correct: it captures how policies are put into action through specific, documented steps.

The other ideas don’t fit as well. Policies aren’t universally written in every case, so assuming they must be written isn’t accurate. Well-conceived policies and procedures do require ongoing monitoring and updating to stay effective. And policy development is typically a collective process, not something done by a single company officer.